Chat to Lose Weight - Support

Contact Us

Getting Started

First Time Setup

1. Sign In: Use Sign in with Apple for secure, private authentication
2. Complete Onboarding: Provide your age, gender, height, current weight, and target weight
3. Set Preferences: Tell us about dietary preferences and restrictions
4. Start Chatting: Begin logging meals and getting personalized coaching

Your First Conversation

Simply tell your AI coach what you ate:

• "I had scrambled eggs and toast for breakfast"
• "Just finished a chicken salad for lunch"
• "Two slices of thin-crust pepperoni and a small Coke"

Features Guide

🍽️ Meal Logging

Text Logging

• Type what you ate in the chat
• Be as detailed or brief as you like
• Your coach will ask clarifying questions if needed
• The AI extracts calories and macros automatically — no manual entry

⌚ Apple Watch

The Apple Watch app installs automatically alongside the iPhone app — open the Watch app on your iPhone and check that Chat to Lose Weight is installed.

• Log by voice: open the app on your watch, tap the microphone, and say what you ate. The text is sent to your iPhone and logged like any other meal.
• Calories left: the watch app shows your remaining calories for the day.
• Complication: add "Chat to Lose Weight" to your watch face to keep calories remaining visible at a glance.
• Your iPhone needs to be reachable and you need an active subscription for the watch to log a meal.

❤️ Apple Health Sync

• Reads weight, steps, active calories, and exercise minutes from Apple Health
• Writes your logged weights and meal macros back to Apple Health
• Grant permissions on first launch, or in Settings → Apple Health

⏰ Kitchen Close Timer

• Set an eating window — your coach tracks the countdown on Home
• Get reminders 30 minutes and 15 minutes before the window closes, and a confirmation when it does (requires notification permission)
• After the kitchen closes, coaching tone adjusts to support you through the evening
• Turn it off anytime from the Kitchen Close card on Home — reminders stop immediately

📊 Weight Tracking

Log Your Weight

• Use the "Log Weight" button on the home screen
• Or tell your coach: "I weigh 165 pounds today"
• View your progress on the weight chart

Track Progress

• See your weight trend over time
• Monitor how close you are to your goal
• Get insights on your trajectory

🏠 Home Dashboard

Your home screen shows:

• Kitchen Close: Countdown to your eating cutoff, when enabled
• Logging Streak: A calendar grid of the days you logged
• Weight: Current vs. target, progress ring, and a weight trend chart
• Today's Macros: Calories, protein, carbs and fat shown against your daily targets, with an over-target warning
• Activity: Steps and active calories, when Apple Health is connected

⚙️ Settings & Profile

Edit Your Profile

• Update weight goals
• Change height, age, or gender
• Switch between metric (kg/cm) and imperial (lbs/in)

Notifications

• See whether notifications are allowed, and grant permission if not
• Configure the Kitchen Close reminder window

Data

• Export Chat & Meals — a JSON file with your weight logs, meals and chat history
• Apple Health — connect, sync now, and see what gets synced
• Reset Profile & Start Over — erase all your data but keep your account

Account

• Delete Account — permanently removes your account and all associated data

Frequently Asked Questions

Account & Privacy

Q: How do I cancel my subscription?

A:

1. Open iPhone Settings
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select "Chat to Lose Weight"
5. Tap "Cancel Subscription"

Q: How do I delete my account?

A: To permanently delete your account and all associated data:

1. Open the app
2. Go to Settings (gear icon)
3. Scroll to "Account"
4. Tap "Delete Account"
5. Confirm deletion

Alternatively, email us at hello@chattoloseweight.com with "Delete Account" in the subject line.

Using the App

Q: How accurate is the calorie tracking?

A: Our AI provides estimates based on common portion sizes and standard nutrition data. For best results:

• Be specific about portions ("2 cups", "palm-sized")
• Mention cooking methods ("grilled", "fried")
• Tap the logged meal card to edit items or portions if needed

Q: Can I edit meal entries after logging?

A: Yes! Tap any meal card in the chat to edit portions, calories, or items. Tap "Save" when done.

Q: The app says "Not medical advice" - what does that mean?

A: Chat to Lose Weight provides general wellness coaching and is not a substitute for professional medical advice. Always consult with a healthcare provider for:

• Medical conditions or medications
• Eating disorders or disordered eating
• Pregnancy or breastfeeding
• Significant weight loss goals

Q: Does the app work offline?

A: Limited functionality works offline:

• ✅ View logged data and chat history
• ✅ Log weight locally
• ❌ AI chat and meal logging require an internet connection

Your data syncs automatically when you reconnect.

Q: How do I use different units (kg vs lbs)?

A:

1. Go to Settings → Edit Profile
2. Choose "Imperial (ft, lb)" or "Metric (cm, kg)"
3. All weights and heights convert automatically

Troubleshooting

Q: Apple Health data isn't syncing

A:

1. Open iPhone Settings → Health → Data Access & Devices → Chat to Lose Weight
2. Enable read and write access for Weight, Active Energy, Steps, and Exercise Minutes
3. Return to the app and pull to refresh the Home screen
4. If issues persist, toggle the permissions off and back on

Q: My watch complication isn't updating

A: The complication is refreshed by your iPhone, and watchOS limits how often that can happen. If it looks stale:

1. Open the iPhone app — this pushes the current numbers to your watch
2. Make sure the complication is on your active watch face, not a face you have switched away from
3. If it still hasn't moved, remove the complication from the face and add it again
4. Note that installing an app update on your iPhone does not always update the watch app — check the Watch app on your iPhone to confirm it installed

Q: The watch says "Subscription needed" or "Connect to your phone"

A: The watch relays your meal to your iPhone, which does the logging, so it needs both a reachable iPhone and an active subscription:

1. Check your iPhone is nearby, unlocked at least once since restart, and on Bluetooth or the same Wi-Fi
2. Open the iPhone app once — this lets it confirm your subscription status
3. Try the meal again from the watch

Q: I'm not getting Kitchen Close reminders

A: Reminders need notification permission:

1. iPhone Settings → Notifications → Chat to Lose Weight → Allow Notifications
2. Reopen the app — it re-schedules your reminders on launch once permission is granted
3. Confirm the Kitchen Close timer is switched on from the card on the Home screen

Q: The app crashes or freezes

A:

1. Force close the app (swipe up from app switcher)
2. Restart your iPhone
3. Check for app updates in the App Store
4. If issues persist, email us with your iPhone model and iOS version

Health & Safety

Medical Disclaimer

Consult a healthcare provider before starting any weight loss program, especially if you:

• Have medical conditions (diabetes, heart disease, etc.)
• Take medications
• Are pregnant or breastfeeding
• Have a history of eating disorders
• Are under 18 years old

Warning Signs

Stop using the app and seek medical help if you experience:

• Extreme fatigue or weakness
• Dizziness or fainting
• Rapid, unexplained weight loss (>2 lbs/week)
• Obsessive thoughts about food or weight
• Signs of disordered eating

Data & Privacy

What Data We Collect

• Profile Information: Age, gender, height, weight, goals
• Meal Logs: Food descriptions and nutritional estimates
• Weight Logs: Weight measurements and dates
• Chat History: Conversations with your AI coach
• Apple Health: Weight, steps, active calories, and exercise minutes (with your permission)
• Usage Data: App interactions (anonymized)

How We Use Your Data

• Provide personalized coaching and insights
• Improve AI accuracy and features
• Analyze app performance (anonymized)
• We NEVER sell your personal data

Your Data Rights

You have the right to:

• Access: Export all your data anytime
• Correct: Edit or update your information
• Delete: Permanently remove your account and data
• Portability: Download data in standard formats

See our full Privacy Policy for details.

Technical Requirements

Minimum Requirements

• iPhone running iOS 18.5 or later
• Active internet connection for AI coaching and meal logging
• Apple Watch running watchOS 11 or later (optional) for voice logging and the complication
• Apple Health (optional) for weight and activity sync
• An active subscription — $12.99/month or $59.99/year. There is no free trial.

Feature Requests & Feedback

We love hearing from our users! Share your ideas:

📧 Email: hello@chattoloseweight.com

🐛 Bug Reports

Email us with:

• What happened
• What you expected to happen
• Your iPhone model and iOS version
• Screenshots (if applicable)

Additional Resources

• Privacy Policy: https://www.chattoloseweight.com/privacy
• Terms of Service: https://www.chattoloseweight.com/terms
• Website: https://www.chattoloseweight.com

Version Information

Current Version: 1.0.0

Recent Updates

• Initial release with core coaching features
• Sign in with Apple authentication
• Conversational meal logging with automatic macro extraction
• Apple Health sync for weight and activity
• Weight tracking, Kitchen Close timer, and daily tips